Fitbit offers a premium subscription for users who want to commit fully to the platform, just like virtually every other fitness provider. You can access dynamic workouts, connect to other resources, and receive individualized insights.
It can be confusing to cancel Fitbit Premium if you signed up for it and later decided you weren’t using it enough. When the trial ends, it’s essential to know how to cancel Fitbit Premium. In this article, we are going to tell you exactly that. With no further ado, let’s get started!
How to Cancel Fitbit Premium
You have a few options for terminating your Fitbit Premium subscription. Depending on how you originally signed up, a different approach may work for you.
To cancel your account, you must use the same method you used when you joined. If you signed up through the Fitbit desktop website, follow these simple steps:
- Go to the Fitbit website and sign into your account.
- Near the upper right corner of the page, tap the “Gear” icon.
- Choose “Settings”.
- The Subscriptions and Payments tab can be found here.
- Choose “Edit” to end your Fitbit Premium subscription.
Note: You cannot cancel your Fitbit Premium subscription on the desktop site while your account is still in trial mode. You must use the app store on your device to deactivate your membership. If the part shows in an orange tab, you will know that you are in trial mode.
Different Devices
On Android device
If you bought it from your android device, then follow these steps:
From smartphone
- Access the Google Play Store.
- Go to the profile icon in the top right and select “Payments & Subscriptions”.
- Click on “Subscriptions” and then select “Fitbit”.
- Tap the “Cancel Subscription” button, then click “Confirm”.
From laptop
- Open your favorite browser and navigate to the Google Play Store website.
- Select “My Subscriptions”.
- Locate the Fitbit app and select “Manage”
- Now click “Confirm” after selecting “Cancel Subscription”.
On iOS device
If you are wondering how to cancel Fitbit Premium from your iOS device, then follow these steps:
From iPhone
If you want to cancel the subscription bought on your iPhone, then follow these steps:
- On your iPhone, open the “Settings” app.
- Click on your “Apple ID”.
- Then, click “Subscriptions”
- After selecting Fitbit, click “Cancel Subscription”.
From Mac
If you want to cancel the subscription from your Mac, then follow these steps:
- First, open the App Store.
- In the lower-left corner, tap your “Profile”, or choose “Store”, then “View”.
- Using the bar at the top of the screen, select “My Account”.
- Select the button next to “Subscriptions” under “Manage”.
- After selecting the Fitbit subscription, click “Cancel”.
On Microsoft device
Here is an easy way to cancel your Fitbit premium subscription if you purchased it from a PC or Xbox device.
- Log into your account by visiting the Microsoft Services and Subscriptions website.
- Choose “Fitbit”, then select “Manage”.
- After that, click “Cancel” and adhere to the on-screen directions.
On Amazon
If you bought your Fitbit Premium from Amazon, then follow these steps to cancel it:
- Open up any web browser and go to the Amazon website.
- Use the necessary login information to log into your account.
- Select “Account & Lists” from the top menu.
- From the drop-down menu, select “Memberships and Subscriptions”.
- Navigate to Fitbit using the memberships list.
- Near Fitbit, select the “Manage Subscription” option.
- Select “Cancel Subscription”, then follow the on-screen directions to finish the canceling process.
Still Not Able to Cancel?
Hopefully, one of these fixes was successful for you. If not, you will regrettably need to use one of the methods to get in touch with customer support. Alternatively, you can click on “Live Chat” via the Support direct link on their website. Do this before your subscription renews or your free trial offer expires.
We only hope Fitbit will take action to simplify the process somehow! On the corporate website, there is a forum where some people air their grievances over the difficulty of the procedure.
Read more: How Does Fitbit Track Sleep
Common Problems You Might Face
Can’t end the free trial of Fitbit Premium
Only the app can be used to end the free trial. The cancel option won’t appear if you try to cancel the membership using a desktop.
Your subscription cannot be canceled using the app
Verify that it was acquired via the app. If you did, you must visit the same page where you initially signed up for Fitbit Premium to cancel your subscription.
A message stating that “Error Has Occurred” appears
Then, attempt to cancel again after clearing your computer’s cookies and cache. Contact Fitbit customer service if that doesn’t work.
A monthly fee was still charged to credit cards
You will be prompted to confirm your decision to terminate your membership when you select “Cancel subscription” from the “Manage Subscription” option. Your subscription will continue if you do not officially cancel it.
Read more: What Can a Smartwatch Do Without a Phone?
About Fitbit Free Trial
There is a free trial period for Fitbit Premium subscriptions. Customers can get a free trial on the Fitbit app for 90 days. When you sign up, you’ll be asked for your credit card information, so be sure to cancel your free trial before it expires to avoid further charges.
You can learn more about the Fitbit Premium free trial on the official Fitbit website. If you purchase a Fitbit Sense, Fitbit Luxe, or Fitbit Charge 5, you can also take advantage of a six-month free trial (all on Amazon). A 12-month free trial of Fitbit Premium may be obtained if you bought a Fitbit Inspire 2 (also available on Amazon).
Conclusion
This is it! This was all about how to cancel Fitbit Premium. There are several methods to end your Fitbit Premium subscription.
Remember, you must cancel your subscription using the same method you used to pay for the premium plan. We hope we were able to help you with your issue.
Good luck canceling the Fitbit Premium!